Market wording comes first
A bet is settled against the market's stated outcome and rules. Confirm whether a market refers to regulation time, extra time, a particular period, a player or another condition.
Similar short labels can have different definitions. Open the market information where the scope is not clear.
Events can change
Postponements, abandonments, retirements, non-runners and result amendments can affect settlement. Each sport and market may have distinct treatment, so do not apply one general rule to all events.
Ante-post markets can also differ from day-of-event markets. Read the terms attached to the particular selection.
Review a settled bet
Use account betting history to find the selection, market and status. If the settlement seems inconsistent, note the bet reference and the wording, then ask the official support team through the current help route.
The voided-bets guide explains common language, while the history page explains where to find the account record.
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