Follow the account prompt
Verification steps can depend on the account and the information the operator needs to confirm. Use the instructions inside the official account or the linked help article, rather than relying on a generic document checklist.
Check the destination before uploading any file. An account verification request should be handled through a secure official route, not through an unsolicited message.
If a request is pending
Review the account status and any message explaining what is missing or needs another image. Make sure an uploaded document is readable and follows the format or capture guidance on screen.
If you are unsure what a request means, ask the official help team through the current support channel. Use the account's verification status and the related help topic to continue.
Related account help
The registration page covers account setup; the login guide covers access recovery. The help hub groups these topics with deposits, withdrawals, bonuses and betting history.
Follow the status and next steps shown in the account prompt or help centre.
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